Terms of Service
These terms are an agreement between Nelzn LLC ("we", "us") and the business that subscribes to any of our software products (each, the "Service"). By creating an account or subscribing, you agree to them. If you are accepting on behalf of a company, you confirm you have authority to bind it. Our products are licensed to businesses, not sold to consumers.
Sections 1 to 7 apply to every product we offer. Where a particular product carries extra obligations — because of what it does or the industry it operates in — those are set out in Annex A or in a product-specific agreement we will point you to at signup. An annex applies only to the products it describes; if you do not use such a product, it does not apply to you.
1. Your account
Your subscription entitles you to a stated quantity — user seats, or whatever unit the product is priced by — and every user on your account consumes one. You are responsible for all activity under your account, for keeping credentials confidential, and for the conduct of the users you invite. Accounts must not be shared between individuals, and users must be at least 18 and acting in a business capacity. Keep your account and billing details accurate.
2. Fees and cancellation
Billing, cancellation, and refunds are covered in Billing, Cancellation & Refunds, which forms part of these terms.
3. Acceptable use
You will use the Service lawfully, and you will not: resell or sublicense it without our written agreement; reverse engineer it or attempt to circumvent its security or usage limits; upload or process data you have no right to use; use it to transmit unlawful, deceptive, threatening, or harassing content; or use it in a way that degrades the service for other customers or jeopardises our standing with the providers we depend on.
We may investigate suspected violations and may suspend or terminate an account that breaches this section — immediately and without notice where the activity creates legal, regulatory, or third-party exposure.
4. Your data
You keep ownership of your data. You grant us the limited right to host, process, and transmit it as needed to provide and support the Service and to comply with law. You are responsible for having the right to give us the data you load in, including anything synced from a third-party system at your direction. Our handling of personal information is described in our Privacy Policy. You may export or request deletion of your data at any time.
5. Third-party services and availability
Our products depend on third-party services — payment processing, hosting and network delivery, and, depending on the product, telecommunications carriers and the platforms it integrates with. Each is governed by its own terms and is outside our control. We aim to keep the Service available continuously but do not commit to a specific uptime level.
Third-party product and company names are used only to describe compatibility and do not imply any affiliation with, endorsement by, or sponsorship from their owners.
6. Warranties, liability, and indemnity
Except as expressly stated here, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that it will be uninterrupted or error-free.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages or for lost profits or data, and our total liability is limited to the amounts you paid us in the twelve months before the claim. Nothing here limits liability that cannot lawfully be limited.
You will indemnify us against any third-party claim, penalty, or regulatory action arising from your use of the Service, the data you load into it, or your breach of these terms — including your breach of any annex that applies to a product you use.
7. Changes, termination, and governing law
We may add, change, or remove features, and may update these terms; for a material change we will post the revision here with a new effective date and email account administrators before it takes effect. Continuing to use the Service after that date means you accept it.
You may terminate at any time by cancelling. We may suspend or terminate for non-payment, breach of these terms, or where required by law or by a provider we depend on — with notice and a chance to fix the problem where practical.
These terms are governed by the laws of the State of Florida, United States, and the state and federal courts there have exclusive jurisdiction. If any provision is unenforceable, the rest stands. Please contact us before filing anything — most problems are settled by email.
Annex A — Products that place telephone calls
This annex applies only where the product you use places or receives telephone calls. Where it does, this annex forms part of these terms. Where it doesn't, it does not apply to you.
You are the caller, not us. The Service calls the contacts you supply, when your users tell it to, using the settings you configure. We do not build your calling lists or decide who is called. You agree that you and your users will comply with every law that applies to your calling — including, as applicable, the Telephone Consumer Protection Act, the Telemarketing Sales Rule, state telemarketing and calling-hours laws, and the federal and state Do Not Call registries. In particular you will have a lawful basis (including any required consent) for each number you call, honour do-not-call and opt-out requests promptly, call only within permitted hours, identify your business accurately, and never use misleading caller ID. You will not use the Service for unlawful robocalling, harassment, or fraud.
List screening. You are responsible for screening the numbers you supply against applicable federal, state and internal Do Not Call lists, maintaining any required registry access, and keeping your screening current. You are also responsible for reasonable steps to identify disconnected or reassigned numbers before relying on earlier permission to call. Where you use the FCC Reassigned Numbers Database, provide the appropriate comparison date and address the result before relying on that permission. Buying a lead does not by itself establish permission to call it.
Screening supplied by the Service. Unless we expressly identify an enabled screening service and its scope, the Service does not screen your lists against the National Do Not Call Registry or the FCC Reassigned Numbers Database. Internal opt-out suppression is separate from those checks. A screening result or platform feature does not guarantee that a call is lawful or replace obligations that remain yours under applicable law. Nothing in this annex removes obligations that applicable law independently places on us.
Business verification and investigations. Provide accurate business and responsible contact information, and reasonable information about your intended calling activity when requested. Keep relevant lead-source, consent where required, screening and opt-out records and promptly cooperate with reasonable compliance and traceback inquiries. We may request supporting evidence, investigate carrier or consumer reports, preserve relevant records, and restrict affected calling or suspend service as permitted under these terms. We may share relevant information with carriers, competent authorities and traceback investigators as permitted or required by law. Acceptance is a commitment to follow these terms; it is not a statement that you previously ran checks you did not run.
Call recording. Recording law varies by jurisdiction — some require every party's consent. Where the Service can record calls, you are solely responsible for deciding whether recording is lawful for a given call and for obtaining any required consent or giving any required notice.
Telephone numbers. Numbers used with the Service are rented from a carrier and assigned to your account while your subscription is active; you do not own them. They are held for a short period after a subscription ends — so resubscribing soon afterwards normally keeps them — and are then returned to the carrier, after which they cannot be recovered. If you need to keep a number, email support@nelzn.com before cancelling so we can arrange to port it out. You must not use a number you are not authorised to use.
Not an emergency service. Our calling products cannot be used to reach 911 or any other emergency number and will not transmit your location to responders. Always keep a separate telephone service available for emergencies.
Nelzn LLC · support@nelzn.com · 21770 Northland Dr, Paris, MI 49338, United States