Terms of Service
These terms are an agreement between Nelzn LLC ("we", "us") and the business that subscribes to any of our software products (each, the "Service"). By creating an account or subscribing, you agree to them. If you are accepting on behalf of a company, you confirm you have authority to bind it. Our products are licensed to businesses, not sold to consumers.
These terms apply to every product we offer. Where a particular product carries extra obligations — because of what it does or the industry it operates in — those are set out in section 4 or in a product-specific agreement we will point you to at signup.
1. Your account
Your subscription entitles you to a stated quantity — user seats, or whatever unit the product is priced by — and every user on your account consumes one. You are responsible for all activity under your account, for keeping credentials confidential, and for the conduct of the users you invite. Accounts must not be shared between individuals, and users must be at least 18 and acting in a business capacity. Keep your account and billing details accurate.
2. Fees and cancellation
Billing, cancellation, and refunds are covered in Billing, Cancellation & Refunds, which forms part of these terms.
3. Acceptable use
You will use the Service lawfully, and you will not: resell or sublicense it without our written agreement; reverse engineer it or attempt to circumvent its security or usage limits; upload or process data you have no right to use; use it to transmit unlawful, deceptive, threatening, or harassing content; or use it in a way that degrades the service for other customers or jeopardises our standing with the providers we depend on.
We may investigate suspected violations and may suspend or terminate an account that breaches this section — immediately and without notice where the activity creates legal, regulatory, or third-party exposure.
4. Products that place telephone calls
Some of our products place or receive telephone calls. Where a product does, this section applies to your use of it; where it doesn't, this section is simply inapplicable.
You are the caller, not us. The Service calls the contacts you supply, when your users tell it to, using the settings you configure. We do not build your calling lists or decide who is called. You agree that you and your users will comply with every law that applies to your calling — including, as applicable, the Telephone Consumer Protection Act, the Telemarketing Sales Rule, state telemarketing and calling-hours laws, and the federal and state Do Not Call registries. In particular you will have a lawful basis (including any required consent) for each number you call, honour do-not-call and opt-out requests promptly, call only within permitted hours, identify your business accurately, and never use misleading caller ID. You will not use the Service for unlawful robocalling, harassment, or fraud.
Call recording. Recording law varies by jurisdiction — some require every party's consent. Where the Service can record calls, you are solely responsible for deciding whether recording is lawful for a given call and for obtaining any required consent or giving any required notice.
Telephone numbers. Numbers used with the Service are rented from a carrier and assigned to your account while your subscription is active; you do not own them, and they are released as described in Billing, Cancellation & Refunds. You must not use a number you are not authorised to use.
Not an emergency service. Our calling products cannot be used to reach 911 or any other emergency number and will not transmit your location to responders. Always keep a separate telephone service available for emergencies.
5. Your data
You keep ownership of your data. You grant us the limited right to host, process, and transmit it as needed to provide and support the Service and to comply with law. You are responsible for having the right to give us the data you load in, including anything synced from a third-party system at your direction. Our handling of personal information is described in our Privacy Policy. You may export or request deletion of your data at any time.
6. Third-party services and availability
Our products depend on third-party services — payment processing, hosting and network delivery, and, depending on the product, telecommunications carriers and the platforms it integrates with. Each is governed by its own terms and is outside our control. We aim to keep the Service available continuously but do not commit to a specific uptime level.
Third-party product and company names are used only to describe compatibility and do not imply any affiliation with, endorsement by, or sponsorship from their owners.
7. Warranties, liability, and indemnity
Except as expressly stated here, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that it will be uninterrupted or error-free.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages or for lost profits or data, and our total liability is limited to the amounts you paid us in the twelve months before the claim. Nothing here limits liability that cannot lawfully be limited.
You will indemnify us against any third-party claim, penalty, or regulatory action arising from your use of the Service, the data you load into it, or your breach of these terms — including, for calling products, claims arising from the calls placed through your account and from your use of call recording.
8. Changes, termination, and governing law
We may add, change, or remove features, and may update these terms; for a material change we will post the revision here with a new effective date and email account administrators before it takes effect. Continuing to use the Service after that date means you accept it.
You may terminate at any time by cancelling. We may suspend or terminate for non-payment, breach of these terms, or where required by law or by a provider we depend on — with notice and a chance to fix the problem where practical.
These terms are governed by the laws of the State of Florida, United States, and the state and federal courts there have exclusive jurisdiction. If any provision is unenforceable, the rest stands. Please contact us before filing anything — most problems are settled by email.
Nelzn LLC · [email protected] · 21770 Northland Dr, Paris, MI 49338, United States